Terms of Service

These Terms of Service ("Terms") govern your use of the MelyLaunch website (https://melylaunch.com) and the website design and development services provided by MelyLaunch ("we", "us", "our"). By using our website or engaging our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or services. MelyLaunch is a web design and development agency operating in Nigeria. These Terms are governed by the laws of the Federal Republic of Nigeria.

MelyLaunch provides website design, website development and related digital services for businesses operating in Nigeria. Our services include but are not limited to: 1. Custom website design and development 2. Mobile-responsive website builds 3. Search Engine Optimisation (SEO) setup 4. WhatsApp and contact form integration 5. Domain registration assistance 6. Website hosting setup 7. Website maintenance and support 8. Content writing for websites 9. Logo design The specific scope, deliverables, timeline and pricing for each project are agreed upon in writing (via WhatsApp, email or formal proposal) before work begins.

1. Inquiry: You contact us via WhatsApp, email or our contact form with your project requirements. 2. Proposal: We provide a clear proposal with scope, timeline and pricing. 3. Agreement: You confirm the proposal and make the initial payment. 4. Design and Development: We build your website, sharing progress at key stages for your feedback. 5. Revisions: We make revisions based on your feedback until you are satisfied. 6. Launch: We publish your website and hand over access. 7. Support: We provide ongoing support after launch. Timelines provided are estimates and may vary based on the complexity of the project, the speed of your feedback and factors beyond our control. We will keep you informed of any changes to the timeline.

1. All prices are quoted in Nigerian Naira (NGN) unless otherwise stated. 2. Our standard payment structure is 60% before work begins and 40% upon completion, before the website goes live. For larger projects, we may agree on a different payment schedule. 3. Payment is made via bank transfer to our Nigerian bank account. We will provide our account details on your invoice. 4. We reserve the right to pause or stop work on a project if payment is overdue by more than 14 days. 5. Prices quoted in a proposal are valid for 30 days from the date of the proposal. After that, we reserve the right to revise pricing. 6. Refunds are handled on a case-by-case basis. If you cancel a project after work has begun, you are responsible for payment for the work completed up to the date of cancellation. Any unused portion of your deposit may be refunded at our discretion, minus the cost of work already completed.

To ensure we can deliver your project on time and to your satisfaction, you agree to: 1. Provide all content (text, images, logos, branding) required for your website in a timely manner, or engage us to create content on your behalf 2. Respond to our requests for feedback and approvals within a reasonable timeframe (we recommend within 3 business days) 3. Provide accurate business information for your website 4. Ensure that all content you provide is owned by you or that you have the right to use it 5. Cooperate with us in good faith throughout the project Delays caused by late responses, incomplete content or changes to project scope may affect the project timeline and cost.

1. Upon full payment, you own the custom website design and content created specifically for your project. This includes the final website code, custom graphics created for your site and any original content written for you. 2. We retain ownership of any pre-existing tools, frameworks, code libraries, templates or components that we use as a foundation for your website. You receive a perpetual, non-exclusive licence to use these as part of your website. 3. Third-party assets (stock images, fonts, plugins, frameworks) are subject to their own licence terms. We will ensure all third-party assets used in your website are properly licensed. 4. We reserve the right to display your completed website in our portfolio and marketing materials, with your permission. You may request removal from our portfolio at any time. 5. You must not resell, redistribute or repurpose the website design or code we create for you for use on other websites or by other businesses without our written consent.

1. Each project includes a reasonable number of revisions as specified in your proposal (typically 2 to 3 rounds of revisions). 2. Revisions refer to adjustments to the agreed design and content, not fundamental changes to the project scope or direction. 3. If you request changes that fall outside the original scope (additional pages, new features, changes to the overall direction), we will discuss the additional cost and timeline with you before proceeding. 4. We will always communicate clearly if a request falls outside the agreed scope before any additional charges apply.

1. Website hosting and domain registration are separate from our website design services unless specifically included in your package. 2. We can assist you with setting up hosting and registering your domain name. The cost of hosting and domain registration is paid directly to the hosting and domain provider. 3. You are responsible for renewing your domain name and hosting subscription. We will remind you when renewals are due, but the responsibility for timely renewal is yours. 4. If your hosting or domain expires due to non-renewal, we are not responsible for any resulting downtime or data loss.

1. After your website is launched, we offer optional maintenance packages that include hosting, security updates, performance monitoring and regular backups. 2. If you do not have a maintenance package, we are not responsible for issues arising from outdated software, security vulnerabilities, hosting problems or third-party service changes after the handover date. 3. Any changes or updates requested after the project is completed and handed over will be quoted separately unless covered by a maintenance package.

1. We will deliver our services with reasonable skill and care, in line with industry standards for web design and development in Nigeria. 2. We do not guarantee specific results from your website, including but not limited to search engine rankings, traffic volumes, conversion rates or revenue. 3. We are not liable for any indirect, incidental, consequential or special damages arising from the use of our services or your website, including lost profits, business interruption or loss of data. 4. Our total liability for any claim arising from our services is limited to the amount you paid us for the specific project in question. 5. We are not liable for downtime, data loss or security breaches caused by your hosting provider, domain registrar or any third-party service. 6. We are not responsible for the content you publish on your website after handover. You are responsible for ensuring your website content complies with Nigerian law, including the Cybercrimes (Prohibition, Prevention, etc.) Act 2015 and the Advertising Regulatory Council of Nigeria (ARCON) guidelines.

1. Both parties agree to keep confidential any proprietary or sensitive information shared during the course of the project. 2. We will not share your business information, project details or personal data with third parties except as necessary to deliver our services (see our Privacy Policy). 3. You agree not to share our internal pricing structures, processes or proprietary methods with third parties. 4. This confidentiality obligation survives the termination of our business relationship.

1. Either party may terminate a project by providing written notice (via email or WhatsApp). 2. If you terminate a project after work has begun, payment for work completed up to the termination date is due within 14 days of termination. 3. We may terminate a project if payment is overdue by more than 30 days, if you fail to provide required content or feedback for more than 30 days, or if you engage in behaviour that makes it unreasonably difficult for us to deliver our services. 4. Upon termination, we will provide you with any completed work that has been fully paid for.

1. In the event of any dispute arising from these Terms or our services, both parties agree to first attempt to resolve the matter amicably through direct negotiation. 2. If the dispute cannot be resolved through negotiation within 30 days, either party may refer the matter to mediation under the Lagos Multi-Door Courthouse or a mutually agreed mediator. 3. If mediation fails, the dispute may be referred to arbitration in accordance with the Arbitration and Mediation Act 2023 of Nigeria. 4. These Terms are governed by and construed in accordance with the laws of the Federal Republic of Nigeria. The courts of Lagos State shall have non-exclusive jurisdiction over any legal proceedings.

We are not liable for any delay or failure to perform our obligations if caused by events beyond our reasonable control, including but not limited to natural disasters, power outages, internet service disruptions, government actions, civil unrest, pandemics or any other event that could not have been reasonably foreseen or prevented.

We may update these Terms from time to time. The updated Terms will be posted on this page with a revised "Last Updated" date. For active projects, the Terms in effect at the time the project was agreed upon will continue to apply unless both parties agree otherwise.

If you have any questions about these Terms of Service, please contact us: Email: melylaunch@gmail.com WhatsApp: +234 707 437 8600 Website: https://melylaunch.com/contact